Privacy Policy

Effective Date: April 7, 2025 | Last Updated: April 7, 2025

This Privacy Policy is compliant with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.

1. Introduction

Fixara (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable UAE data protection legislation, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations.

By interacting with our website (fixara.ae), visiting our premises, or engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that is necessary to provide our services effectively. The types of data we may collect include:

2.1 Information You Provide Directly

Full name and contact information (phone number, email address, postal address)
Device or product details submitted for repair
Design files, artwork, and content submitted for printing or signage
Payment information (processed securely; card details are not stored by Fixara)
Communications sent to us via email, WhatsApp, phone, or in person
Feedback, complaints, and survey responses

2.2 Information Collected Automatically

When you visit our website (fixara.ae), we may automatically collect:

IP address and browser type
Pages visited, time spent on site, and referring URLs
Device type and operating system
Cookie and tracking data (see Section 7)

2.3 Information from Third Parties

In some cases, we may receive information about you from third parties, such as referral partners or social media platforms, if you have interacted with our content on those platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, manage, and complete the services you have requested
To communicate with you regarding your order, repair status, or enquiry
To process payments and issue VAT-compliant invoices
To send service updates, receipts, and warranty information
To improve our services, website, and customer experience
To comply with UAE legal, regulatory, and tax obligations
To send you promotional communications (only where you have consented)
To detect, prevent, or investigate fraud or misuse of our services

4. Legal Basis for Processing

We process your personal data on one or more of the following lawful bases, as recognised under UAE data protection law:

Contractual necessity: To perform a service or fulfil a contract with you
Legal obligation: To comply with UAE law and regulatory requirements (e.g., VAT record-keeping)
Legitimate interests: To operate, protect, and improve our business, where your rights are not overridden
Consent: For marketing communications and non-essential cookies

5. Data Sharing & Disclosure

Fixara does not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, such as courier and delivery partners, payment processors, and IT or cloud service providers. These parties are bound by confidentiality obligations and may only use your data to provide services to Fixara.

5.2 Legal & Regulatory Requirements

We may disclose personal data to UAE government authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or to protect our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Fixara’s business assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by UAE law. Specifically:

Customer and transaction records: Retained for a minimum of 5 years for VAT and legal compliance purposes
Repair and service records: Retained for the duration of any applicable warranty period and beyond as required
Marketing consent records: Retained until you withdraw consent
Website analytics data: Retained for up to 24 months

When personal data is no longer required, it is securely deleted or anonymised.

7. Cookies & Website Tracking

Our website (fixara.ae) may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device by your browser.

Types of cookies we may use:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand how visitors interact with our site
Marketing cookies: Used to show relevant content and advertisements (only with consent)

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Data Security

Fixara takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure data storage and access controls
Encrypted payment processing (we do not store card details)
Staff training on data protection obligations
Regular review of data security practices

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach that may affect your rights.

9. Your Rights Under UAE Data Protection Law

As a data subject under UAE Federal Decree-Law No. 45 of 2021, you have the following rights with respect to your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data, subject to legal retention requirements
Right to Restriction: Request that we limit the processing of your data in certain circumstances
Right to Data Portability: Request your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days.

10. Marketing Communications

We will only send you promotional emails, SMS, or WhatsApp messages if you have given us your explicit consent to do so. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in emails.

Opting out of marketing will not affect the delivery of transactional communications related to your service (e.g., order confirmations, repair status updates).

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be published on our website (fixara.ae) with a revised effective date. We encourage you to review this Policy periodically.

13. Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

Fixara
Website: fixara.ae
Country: United Arab Emirates

We are committed to resolving any concerns promptly and transparently.