Terms and Conditions
Effective Date: April 7, 2025 | Last Updated: April 7, 2025
1. Introduction & Acceptance
Welcome to Fixara. These Terms and Conditions (“Terms”) govern your use of our services, website (fixara.ae), and any related interactions with Fixara (“we”, “us”, “our”). By visiting our premises, using our website, or engaging with any of our services, you agree to be bound by these Terms.
Fixara is a registered business operating in the United Arab Emirates, offering repair services for electronics and appliances, professional printing solutions, and custom neon signage design and installation.
If you do not agree to these Terms, please refrain from using our services. We reserve the right to update these Terms at any time; continued use of our services constitutes acceptance of any revisions.
2. Services Offered
Fixara provides the following categories of services:
2.1 Repair Services
Our skilled technicians diagnose and repair a wide range of devices and equipment, including but not limited to:
- Mobile phones, tablets, and smartphones
- Laptops, desktop computers, and accessories
- Home and office appliances
- Printers, scanners, and office equipment
- Other consumer electronics
2.2 Printing Solutions
We offer professional-grade printing services for individuals and businesses, including:
- Business cards, letterheads, and corporate stationery
- Banners, posters, and large-format prints
- Brochures, flyers, and promotional materials
- Product packaging and custom print materials
- Custom branded merchandise and marketing collateral
2.3 Custom Neon Signage
Our neon signage service covers the full lifecycle from concept to installation:
- Custom design consultation and concept development
- Manufacturing of LED neon and traditional neon signs
- Professional installation at customer premises
- After-sales support and maintenance guidance
3. Estimates, Quotations & Pricing
3.1 All price quotations and estimates provided by Fixara are valid for a period of 14 calendar days from the date of issuance, unless otherwise stated in writing.
3.2 Repair estimates are based on an initial visual assessment. Final pricing may differ if, upon deeper inspection, additional faults or complications are discovered. In such cases, Fixara will seek customer approval before proceeding with additional work.
3.3 All prices are quoted in United Arab Emirates Dirhams (AED) and are inclusive of VAT (Value Added Tax) at the applicable rate as mandated by the UAE Federal Tax Authority (FTA), unless explicitly stated otherwise.
3.4 Fixara reserves the right to revise its pricing at any time. Changes will not affect already-accepted quotations.
4. Orders, Approval & Commencement of Work
4.1 No repair work, print job, or signage project will commence without explicit written or verbal customer approval of the quoted price. Approval may be given in person, via WhatsApp, email, or other agreed communication channels.
4.2 For printing and signage projects, Fixara requires the customer to review and sign off on all artwork, proofs, or design files before production begins. Fixara is not liable for errors in design, colour, spelling, or dimensions once a proof has been approved by the customer.
4.3 Customers are responsible for ensuring that any designs, logos, or content submitted to Fixara do not infringe on third-party intellectual property rights.
5. Turnaround Times & Delivery
5.1 Estimated completion times provided by Fixara are given in good faith and are not guaranteed. Fixara will make every reasonable effort to meet stated timelines.
5.2 Delays may occur due to part availability, supply chain issues, high demand, or other factors outside Fixara’s reasonable control. Customers will be notified promptly of any delays.
5.3 Delivery or installation of products (including neon signage) will be arranged with the customer in advance. Any delivery fees or installation charges will be communicated prior to service confirmation.
6. Payment Terms
6.1 Payment is due upon completion of service or, for larger projects, according to a mutually agreed payment schedule.
6.2 For custom printing and neon signage orders, Fixara may require a deposit (typically 50% of the total order value) before commencing work. The remaining balance is due upon collection or delivery.
6.3 Accepted payment methods include cash (AED), bank transfer, and card payments. Fixara will issue a valid VAT invoice for all transactions.
6.4 Items left at Fixara premises for more than 30 days following a completion notification may incur a storage fee or, at Fixara’s discretion, be considered abandoned.
7. Warranty & Guarantee
7.1 Repairs: Fixara provides a limited warranty on repair work as stated on your official service receipt. This warranty covers the specific repair performed and does not extend to new or unrelated faults arising after the repair.
7.2 Printing: Warranty on printing is limited to manufacturing defects. Colour variations due to differences in screen calibration and print output are not covered. Customers are encouraged to request physical print proofs for colour-critical work.
7.3 Neon Signage: Neon signage carries a limited manufacturer’s warranty on components as communicated at the time of sale. Physical damage caused by the customer, incorrect installation (where self-installed), or external factors is not covered.
7.4 The warranty is void if the repaired device or product is tampered with, subjected to physical damage, liquid ingress, or modified by any unauthorised party after leaving Fixara’s premises.
8. Customer Responsibilities
8.1 Customers must ensure that all devices submitted for repair are accompanied by any relevant access credentials (passwords, PINs) if required for diagnosis. Fixara is not responsible for data loss during the repair process.
8.2 Customers are strongly advised to back up all data on devices prior to submitting them for repair. Fixara accepts no liability for any data loss, however caused.
8.3 Customers must collect their items or arrange delivery within the agreed timeframe. Items uncollected beyond 30 days may be treated as abandoned.
8.4 Customers are responsible for verifying that all artwork and content submitted for printing or signage production is accurate and print-ready.
9. Limitation of Liability
9.1 To the fullest extent permitted by applicable UAE law, Fixara’s total liability to any customer for any claim arising from or in connection with our services shall not exceed the amount paid by the customer for the specific service in question.
9.2 Fixara shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of data, loss of business, or loss of profit.
9.3 Fixara is not responsible for pre-existing faults or damage to devices or products that were present prior to the provision of our services.
10. Intellectual Property
10.1 All content on the Fixara website (fixara.ae), including text, logos, images, and design, is the intellectual property of Fixara and may not be copied, reproduced, or used without prior written consent.
10.2 Customers warrant that any content, logos, or designs submitted to Fixara for printing or signage are either owned by the customer or properly licensed for commercial use. Fixara will not knowingly produce infringing content.
11. Governing Law & Dispute Resolution
11.1 These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws of the relevant Emirate in which Fixara operates.
11.2 In the event of any dispute arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the matter amicably through direct negotiation.
11.3 If a dispute cannot be resolved amicably within 30 days, it shall be referred to the competent courts of the UAE for resolution.
12. Changes to These Terms
Fixara reserves the right to amend these Terms and Conditions at any time. Updated Terms will be published on our website (fixara.ae) with a revised effective date. Your continued use of our services after the publication of revised Terms constitutes your acceptance of such changes.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Fixara
Website: fixara.ae
Country: United Arab Emirates
